Frequently Asked Questions

Choose a category below.

CANDLE USAGE

How long do Paddywax candles burn?

The burn time of our candles varies depending on the vessel and the environment in which the candle is burning​. But as a rule of thumb: every ounce of wax gives 6-7 hours of burn time. So an 8 oz. candle would last up to 56 hours!

​What are best practices for burning my new Paddywax candle?

Make sure you burn your candle for 3-4 hours the first time around. You want to make sure your wax pool extends to both ends of the vessel before extinguishing. This will avoid tunneling!​ You should also be sure to trim your wick to 1/4"

How do I get the last 1/4" of wax out of my container so I can repurpose it?

You can either A) put the candle in the freezer overnight and the wax should easily pop out the next day, or B) run hot water into the candle to melt the remaining wax so you can scoop it out!

How do I repurpose the candle vessel after the burn life is over? 

The possibilities are endless! We've tried everything from a succulent planter, pencil cup, cereal bowl, cream and sugar set, knick knack holder, bathroom canister, and more! We love seeing how our customers give our vessels a second life!

OUR PROCESS

How are your candles made?

DESIGN

Every candle starts with a story. A theme, a place, an idea, etc. Then that story is translated into a vessel. We design every aspect of our candles–from materials, to shapes, to graphics–here in Nashville, Tennessee.

CURATE

We work with perfumers who source from nature's finest ingredients all over the world​ to carefully create a fragrance story that complements the color and style of each vessel design​.

POUR

After the vessel and fragrances are finalized, it's time to pour the candle! Every candle is hand poured at our Nashville factory, where the soy wax blend is combined with the fragrance & cotton wicks​.

What are your candles and wicks made of?

Each Paddywax candle is a combination of our clean-burning soy wax blend and our alluring fragrance oils. All of our wicks are made of 100% U.S. cotton!

​Where is the soy in your soy wax sourced from?

All of our soy wax comes from U.S farms!

ABOUT PADDYWAX

What are some of your most popular fragrances?

In the 21 years that we've been making candles, a few fragrances do tend to rise above the rest in terms of popularity.

To name a few: Tobacco & Patchouli​, Fresh Air & Sea Salt, Amber & Smoke, Bergamot & Mahogany, and Balsam & Fir.

What is your return policy?

As long as your products are unburned, undamaged, and in the original packaging, you can return them for a refund within 30 days of purchase! Email hello@paddywax.com to request a free return shipping label! (We do not yet offer exchanges at this time.)

Where can I find your candles?

Check out our Store Locator to find Paddywax Candles at a retailer near you. If you're in the Nashville or Charlotte area, you can find many of our candles at The Candle Bar, where you can even pour your own custom candle!

Does Paddywax have any sister brands?

Yes! Paddywax is one of three brands under the DesignWorks Investments umbrella. Our sister brands include DesignWorks Ink, a stationery and lifestyle goods brand, and Olivina Men, a natural grooming products brand.

Are you ever going to add a subscription model so I can stay stocked on all my favorites?

YES, we are currently working on this! Stay tuned. ​

Do you ship internationally?

Not yet, but we work with distributors on (almost) every continent that can hook you up!

Candle Safety

Candles might be pretty, but they're still miniature fires. Follow these basic guidelines to ensure your candle burning experience is a pleasant one.

BEFORE BURNING

  1. Trim the wick to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning.
  2. Place the candle on a stable, heat-resistant surface.
  3. Keep the wax pool clear of wick trimmings, matches and debris at all times.

WHILE BURNING

  1. Never touch or move a burning candle.

  2. Always keep the candle within your sight. If you are going to leave the room, be sure to first blow out all candles.

  3. Do not burn the candle longer than 4 hours at a time.

WHEN EXTINGUISHING

  1. Use a candle snuffer to extinguish a candle to prevent hot wax from splattering.

  2. Make sure the candle is completely extinguished before leaving the room.

  3. Don't touch the candle until it has completely cooled.