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FAQ

CANDLE USAGE

How long do Paddywax candles burn?

The burn time of our candles varies depending on the vessel and the environment in which the candle is burning​. But as a rule of thumb: every ounce of wax gives 6-7 hours of burn time. So an 8 oz. candle would last up to 56 hours!

​What are best practices for burning my new Paddywax candle?

Make sure you burn your candle for 3-4 hours the first time around. You want to make sure your wax pool extends to both ends of the vessel before extinguishing. This will avoid tunneling!​ You should also be sure to trim your wick to 1/4 inch.

How do I get the last 1/4" of wax out of my container so I can repurpose it?

You can either A) put the candle in the freezer overnight and the wax should easily pop out the next day, or B) run hot water into the candle to melt the remaining wax so you can scoop it out!

How do I repurpose the candle vessel after the burn life is over?

The possibilities are endless! We've tried everything from a succulent planter, pencil cup, cereal bowl, cream and sugar set, knick knack holder, bathroom canister, and more. We love seeing how our customers give our vessels a second life.

OUR PROCESS

How are your candles made?

DESIGN
Every candle starts with a story. A theme, a place, an idea, etc. Then that story is translated into a vessel. We design every aspect of our candles–from materials, to shapes, to graphics–here in Nashville, Tennessee.

CURATE
We work with perfumers who source from nature's finest ingredients all over the world​ to carefully create a fragrance story that complements the color and style of each vessel design​.

POUR
After the vessel and fragrances are finalized, it's time to pour the candle! Every candle is hand poured at our Nashville factory, where the soy wax blend is combined with the fragrance & cotton wicks​.

What are your candles and wicks made of?

Each Paddywax candle is a combination of our clean-burning soy wax blend and our alluring fragrance oils. All of our wicks are made of 100% U.S. cotton.

​Where is the soy in your soy wax sourced from?

All of our soy wax comes from U.S farms.

ABOUT PADDYWAX

What is your return policy?

Unused and unopened products in their original packaging may be returned within 30 days of receipt for a full refund minus the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. 

Please contact us within 30 days of receiving your order and we will issue you a Return Authorization Number (RA#). Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

We reserve the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Do you ship internationally?

Not yet, but we work with distributors on (almost) every continent that can hook you up!

What are some of your most popular fragrances?

In the 21 years that we've been making candles, a few fragrances do tend to rise above the rest in terms of popularity. To name a few: Tobacco & Patchouli​, Fresh Air & Sea Salt, Amber & Smoke, Bergamot & Mahogany, and Balsam & Fir.

Does Paddywax have any sister brands?

Yes! Paddywax is one of six brands under the DesignWorks Investments umbrella. Our sister brands include DesignWorks Ink, a stationery and lifestyle goods brand, Barrel & Oak, a men's grooming brand, Gentlemen's Hardware, a men's gifting brand, Good Citizen, a coffee and lifestyle brand, and Firefly Candles, our artisanal candle brand.

CANDLE SAFETY

Before Burning

1) Trim the wick to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning.

2) Place the candle on a stable, heat-resistant surface.

3) Keep the wax pool clear of wick trimmings, matches and debris at all times.

While Burning

1) Never touch or move a burning candle.

2) Always keep the candle within your sight. If you are going to leave the room, be sure to first blow out all candles.

3) Do not burn the candle longer than 4 hours at a time.

When Extinguishing

1) Use a candle snuffer to extinguish a candle to prevent hot wax from splattering.

2) Make sure the candle is completely extinguished before leaving the room.

3) Don't touch the candle until it has completely cooled.

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