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FAQ

PRODUCTS

How long do Paddywax candles burn?

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The burn time of our candles varies depending on the vessel and the environment in which the candle is burning​. But as a rule of thumb: every ounce of wax gives 6-7 hours of burn time. So an 8 oz. candle would last up to 56 hours!

​What are best practices for burning my new Paddywax candle?

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Make sure the entire top layer of wax liquifies the first time you burn your new candle. This typically takes 3-4 hours, so you might want to plan ahead! This will help avoid tunneling. You should also be sure to trim your wick to 1/4" if it gets longer than that. If you plan to repurpose your candle vessel by popping the wax out, this process can be made easier by leaving a quarter to a half inch of wax in the vessel.

How do I get the remaining wax out of my container so I can repurpose it?

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You can either A) put the candle in the freezer overnight and the wax should easily pop out the next day, or B) run hot water into the candle to melt the remaining wax so you can scoop it out!

Option A is often the less messy option and can be made easier by leaving a quarter to a half inch of wax in the bottom of your candle vessel. If you are still having trouble, you can use a dull utensil to crack the wax or loosen up the sides. 

How do I repurpose the candle vessel after the burn life is over?

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The possibilities are endless! We've tried everything from a succulent planter, pencil cup, cereal bowl, cream and sugar set, knick knack holder, bathroom canister, and more! We love seeing how our customers give our vessels a second life! You can view more ideas and instruction by checking out this blog!

Can I buy more fragrance oil for my diffuser?

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At this time, we don't offer refills for just the fragrance. One of the reasons for this is quality control as the reeds are actually a big part of how fragrant the diffuser and oil is. We do recognize this as something that our customers would like, though, and are working on a good solution. Hopefully this will be available in the near future.

I want to sell Paddywax products in my store. Can I do this?

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Yes! We would love to have you become a member of the Paddywax family! You can fill out this form  to get connected and begin this process.

PROCESS

How are your candles made?

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DESIGN

Every candle starts with a story. A theme, a place, an idea, etc. Then that story is translated into a vessel. We design every aspect of our candles–from materials, to shapes, to graphics–here in Nashville, Tennessee.

CURATE

We work with perfumers who source from nature's finest ingredients all over the world​ to carefully create a fragrance story that complements the color and style of each vessel design​.

POUR

After the vessel and fragrances are finalized, it's time to pour the candle! Every candle is hand poured at our Nashville factory, where the soy wax blend is combined with the fragrance & cotton wicks​.

What are your candles and wicks made of?

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Each Paddywax candle is a combination of our clean-burning soy wax blend and our alluring fragrance oils. All of our wicks are made of 100% U.S. cotton!

​Where is the soy in your soy wax sourced from?

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All of our soy wax comes from U.S farms!

What are your fragrances and candles made of?

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We create our fragrances in partnership with some of the most experienced fragrance curators in the world. By using a combination of essential oils, natural and man-made fragrances, we are able to create alluring fragrances that are both safe and long-lasting. We also use a special blend of primarily soy wax and a bit of paraffin wax. While we do have some candle collections that are entirely soy wax (see: Alpine), we use a bit of paraffin wax to ensure each candle  has a strong fragrance throw and burns as evenly as possible. All of our candles are free of formaldehyde, phthalates, and animal-sourced ingredients making them safe, vegan, and cruelty-free. We're pretty proud of that!

SHIPPING + SHOPPING

What is your return policy?

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As long as your products are unburned, undamaged, and in the original packaging, you can return them for a refund within 30 days of purchase! Email hello@paddywax.com to request a free return shipping label! (We do not yet offer exchanges at this time.)

Do you ship internationally?

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Not yet, but we work with distributors on (almost) every continent that can hook you up!

Are you ever going to add a subscription model so I can stay stocked on all my favorites?

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YES, we are currently working on this! Stay tuned and sign up for our emails to be the first to know about this service when we launch it!

Where can I find your candles?

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Check out our Store Locator to find Paddywax Candles at a retailer near you. We also sell almost all of our products at any Paddywax Candle Bar location. We know have locations in the following US cities: Nashville, TN; Charlotte, NC; Austin, TX; Dallas, TX; Boston, MA; Madison, WI; Philadelphia, PA; Reston, VA; Georgetown, Washington D.C.

How long does it take to process your orders?

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We are so pleased to hear that you made a Paddywax purchase! Typically, orders are processed the next business day. After that, it takes about 4-5 business days to ship. If your order does not ship soon, please let us know, but it should be on its way to its new home shortly. *Please keep in mind these times might take a bit longer during large online promotions or holiday seasons!*

Do you offer free shipping?

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We offer free shipping on any orders over $70! Free Shipping is based on cost before taxes and after discounts and only applies to contiguous United States.

OTHER

What are some of your most popular fragrances?

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In the 21 years that we've been making candles, a few fragrances do tend to rise above the rest in terms of popularity.

To name a few: Tobacco & Patchouli​, Fresh Meyer Lemon, Amber & Smoke, Bergamot & Mahogany, and Balsam & Fir. 

*Sometimes fragrance names vary based on collection*

Does Paddywax have any sister brands?

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Yes! Paddywax is one of five brands under the DesignWorks Collective umbrella. Our sister brands include DesignWorks Ink, a stationery and lifestyle goods brand, Olivina Men, a natural grooming products brand, Paddywax Candle Bar, where you can pour your very own Paddywax Candle and shop our products, and Stay Golden Restaurant & Roastery, a local Nashville restaurant and specialty coffee roasting company!

How do I know which candle I will like without smelling them first?

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Glad you asked! This can be tricky, no doubt, but can also be a fun experience! First of all, we've created some really great fragrances, so we think there is a good chance you'll love any candle you pick! Also, we have provided you with top, middle, and base notes to help you make sense of each fragrance. To better understand what these mean, check out this blog post! Finally, we also have a quiz that might help point you in the right direction. This quiz will point you to one of our four fragrance categories we think you might enjoy: Fresh, Spice, Sweet, or Woody.

Do you have a newsletter or any type of editorial content?

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We sure do! We have a newsletter that we send out at least once a month called the Paddywax Weekender. You can sign up for our emails to receive it! While some of the content in our emails is exclusive to our emails, we host a lot of fun inspiration, DIY ideas, and other types of content on our Weekender web page. Check it out here!

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